SHIPPING POLICY

We ship using UPS Next Day Air from Tuesday through Thursday for next day arrival.

We do not offer Saturday delivery at this time.

We do not ship orders the same day they are ordered.

Once we ship your order, you will receive a tracking number.

If you do not receive a tracking number by 2:30 PM PST, (5:30 PM EST) expect your package to be sent the following day.

The max size box we offer is 11" x 9" x 11". If your corals do not fit in this size box, we will charge an additional shipping fee per additional box.

Depending on the type of coral, some may need to be fragged before shipping out.

Your order may be delayed to ensure the health of the livestock.

If you need an exact date, please email us at REEFFACTOY.US@gmail.com.

We are not responsible for tracking your package or any questions you may have with UPS.

100% of the time they tell us to have the customer contact them instead.

We are NOT responsible for weather delays, mechanical delays or missed delivery.

You must contact UPS directly to resolve any of these issues.